Keep your eyes out for the prefix “neuro” which is rapidly coming into modern day business conversations. You’re going to see words like neurobusiness and neuropolitics. Just last week a past client from Ameriprise invited me to hear a speaker share about neuroeconomics.
Customer Service is a dying art in companies around the world. With automated telephone attendants and internet purchases clients often become just another number in the transaction of business.
This is not the case at the music promotion company CD Baby.
When I launched my CD, Meditations in the Workplace, a representative answered my questions and even invited me down to the warehouse to get a tour.
And then I saw this story about their over the top service
If you want to stand out in business use CD Baby as an example and create customer service that mindfully create ways to include fun and appreciation with your clients.
The other night I was brushing my teeth when this amazing thing happened. I got a glimpse into my own eyes. Now, I’m not going to get too woo-woo on you, but it was one of those mystical moments of compete connection.
This got me thinking that one of the main reasons that breakdowns occur, in our lives, is because we are biologically outwardly focused. Although this may seem simple, we overlook it most of the time.
Sir Ken Robinson rocks this presenation and teaches us that creativity is essentail for the survival of human kind.
He is author of Out of Our Minds: Learning to be Creative, and a leading expert on innovation and human resources. In this talk, he makes an entertaining (and profoundly moving) case for creating an education system that nurtures creativity, rather than undermining it. (Recorded February, 2006 in Monterey, CA.)
