I remember being up, thousands of feet above the mountain range, in Albuquerque, New Mexico alternating between complete terror and total excitement. As the plane rose higher and my stomach began to churn I remember thinking to my self, “Wow, this is really playing full out.”
3-2-1 and out I jumped, with an instructor harnessed to my back, screaming to earth at 125 mph. Within seconds of the rip chord being pulled we…
My wife and I have been studying NVC for a few years now and it is a must for anyone who wants to become a better communicator at work or at home.
If you’re tired of having your thoughts take you on a wild ride of anger and disappointment, I recommend checking out the four step approach.
1. Observe - take a look around and notice your thoughts and what specifically is being said by others
2. Notice Feelings - access your feelings about this situation without trying to just suck it up
3. Identify Needs - As opposed to needing someone or something else to be different, identify your human need such as respect, acknowledgement, secruty, or self worth. And remember that there are many ways to get that need met.
4. Make a Request - Make a request of yourself or someone else to get that need met.
Using NVC is like learning a second language. It takes patience and practice, however, the results are amazing.
When first learning NVC, I was amazed how little I knew about feelings and needs.
I recommend you check out NVC Trainer LaShelle Charde’s Free Resource Page to see her feeling and need list.
It is amazing how much Sigmund Freud’s work has influenced American culture.
Freud’s nephew, Edward L. Bernays, was the original spin doctor who took his uncle’s teachings and changed the way business and politics shaped word views.
This 60 minute video is an excellent history of Freud’s influence on propoganda and public relations.
Keep your eyes out for the prefix “neuro” which is rapidly coming into modern day business conversations. You’re going to see words like neurobusiness and neuropolitics. Just last week a past client from Ameriprise invited me to hear a speaker share about neuroeconomics.
Customer Service is a dying art in companies around the world. With automated telephone attendants and internet purchases clients often become just another number in the transaction of business.
This is not the case at the music promotion company CD Baby.
When I launched my CD, Meditations in the Workplace, a representative answered my questions and even invited me down to the warehouse to get a tour.
And then I saw this story about their over the top service
If you want to stand out in business use CD Baby as an example and create customer service that mindfully create ways to include fun and appreciation with your clients.
The other night I was brushing my teeth when this amazing thing happened. I got a glimpse into my own eyes. Now, I’m not going to get too woo-woo on you, but it was one of those mystical moments of compete connection.
This got me thinking that one of the main reasons that breakdowns occur, in our lives, is because we are biologically outwardly focused. Although this may seem simple, we overlook it most of the time.
Sir Ken Robinson rocks this presenation and teaches us that creativity is essentail for the survival of human kind.
He is author of Out of Our Minds: Learning to be Creative, and a leading expert on innovation and human resources. In this talk, he makes an entertaining (and profoundly moving) case for creating an education system that nurtures creativity, rather than undermining it. (Recorded February, 2006 in Monterey, CA.)
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